Frequently Asked Questions

Account settings

How can I create an account at Igucasino?
Click on the "Sign up" button on any page of the site and fill in all the required fields in the form that opens. After filling, confirm your agreement with the terms and conditions of the casino and complete the registration. After that, a confirmation email will be sent to your email address. To confirm your registration, just follow the link in this email.
How many accounts can I register?
Only one account per person and family, home address, email address, IP address, phone number, bank account number, credit or debit card number, e-wallet number, payment system account, one electronic device. For creating additional accounts, blocking and confiscation of funds on the account is possible. If you want to create another account, or block the current one and create a new one, please contact the support team via live chat or email
I forgot my password. What should I do?
Just click the "Forgot Password" button on the login page, enter your email address and click the "Reset Password" button. We will send you a reset link to your registered email address. If you can't do it yourself, please contact our support via live chat or email
How do I verify my account?
Verification is required upon making the first deposit and takes only a few minutes. Usually processing of documents starts right after the customer submits them and takes about 10 minutes (rarely up to 24 hours). All documents you send to us are stored in a safe environment and are only accessible by authorized personnel.

Deposits and withdrawals

What is the minimum and maximum deposit and withdrawal amount?
The minimum deposit and withdrawal amount is 20 EUR. The maximum deposit amount is 4000 EUR. The maximum withdrawal amount processed to a player is 7,500 EUR per week and 15,000 EUR per month. To get more details, you can visit the "Terms and conditions" page.
How can I top up my balance at Igucasino?
There are different options for making a deposit. For example, you can transfer money with your credit or debit card, Neteller, or Skrill and many other payment methods. To see the full list of available options see the Payments page. To make a deposit, click on the “Deposit” button in the top right corner of the page and follow the instructions.
Why play for real money in an online casino?
Playing for real money in online casinos is associated with an adrenaline rush and unforgettable emotions. And it also gives you the opportunity to win money, often very much.
How can I limit my gambling?
You can set a limit on depositing funds, as well as a limit on the amount of lost funds.
How do I withdraw money from my account?
To withdraw money available, press the Cash Out button in the top right corner of the page. Your money can be withdrawn to your credit/debit card, e-wallets, or any other option available in your region. To see the full list of available options go to the Payments page. Please note that you don’t need to withdraw your money at the end of each playing session. It will be kept on your account and available during your next playing sessions.

Game settings

How do I claim my Welcome Bonus?
To claim your welcome bonus, register an account at and simply make a deposit of at least 20$ Once your payment has been made, the bonus will be instantly added to your account.
Can I play the casino games without spending any money?
Yes. You can play demo versions of games for any taste.
Games and/or websites are running slow. What should I do?
If you are having trouble loading a game or website, try refreshing the page. In case it doesn't help, try the following things: 1. Open the website in a different browser. 2. Clear your browser cache and cookies 3. If the issue still persists, contact our support team via live chat or email
Can I play on my mobile device?
Yes, our casino is fully optimized for mobile devices, just open the website and enjoy the game.
What happens if my Internet connection fails?
If your connection is interrupted, you can refresh the page and start from where you left off, except for multiplayer games where players have already placed bets.

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